RemotevilleRemote Support Engineer I Job in United States Panopto
Support Engineer I Panopto
$65000 - $70000
Computer ScienceDocumentationFiddlerPerfmonSoftware CodingSupport EngineersTroubleshootingVideo Production
Junior (1-2 years) - Mid-level (3-4 years)
United States
Empowering learning with smart, AI-driven video.
165+ employees
eCommerceEducationMediaSaaS
Open for applications
Role
Who you are
- Ability to work effectively in a fast-paced team environment.
- Strong verbal and written communication skills with fluency in German.
- Expertise in troubleshooting and problem-solving in tech settings.
- Proficient in Windows and Mac OS networking and web applications.
Desirables
- Software coding
- Video production
- MS SQL
- IIS
What the job involves
- Act as a liaison between customers and Panopto providing exceptional service.
- Convey information effectively adapting communication to diverse audiences.
- Diagnose and resolve complex software issues documenting all procedures.
- Prioritize and collaborate on support tickets for timely resolution.
- Update documentation and enhance knowledge base on product features.
- Mentor junior support engineers enhancing teamwork and efficiency.
Company
Company mission
Panopto empowers businesses and universities by providing secure, searchable video libraries that capture and manage institutional knowledge. With its innovation in video capture, storage, and search technology, Panopto serves a diverse clientele, including Fortune 1000 companies and prestigious academic institutions, by enhancing learning through interactive video solutions.Company benefits
- Flexible work options
- Remote work eligibility
- Opportunities for career advancement
- Diverse and inclusive workplace
Company values
- Innovation
- Customer Focus
- Collaboration
- Excellence