Support Engineer I
Skills
Computer ScienceDocumentationFiddlerPerfmonSoftware CodingSupport EngineersTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Ability to work effectively in a fast-paced team environment.
- Strong verbal and written communication skills with fluency in German.
- Expertise in troubleshooting and problem-solving in tech settings.
- Proficient in Windows and Mac OS networking and web applications.
Nice to have
- Software coding
- Video production
- MS SQL
- IIS
Day to day
- Act as a liaison between customers and Panopto providing exceptional service.
- Convey information effectively adapting communication to diverse audiences.
- Diagnose and resolve complex software issues documenting all procedures.
- Prioritize and collaborate on support tickets for timely resolution.
- Update documentation and enhance knowledge base on product features.
- Mentor junior support engineers enhancing teamwork and efficiency.