RemotevilleRemote Support Engineer I Job in United States Panopto
Support Engineer I Panopto
$47000 - $58000
Computer ScienceDocumentationFiddlerPerfmonSoftware CodingSupport EngineersTroubleshootingVideo Production
Junior (1-2 years) - Mid-level (3-4 years)
United States
Empowering learning with smart, AI-driven video.
165+ employees
eCommerceEducationMediaSaaS
Open for applications
Role
Who you are
- Ability to work effectively in a team
- Excellent communication skills in German
- Expert troubleshooting and problem-solving skills
- Experience with Windows Mac OS networking and web applications
- Associate’s Degree in Computer Science or related experience
- Fluency in German language
Desirables
- Bachelor's Degree
- Software coding/testing
- Video production/editing
- MS SQL
- IIS
- Diagnostic tools like Fiddler Wireshark
What the job involves
- Act as a liaison between customers and Panopto
- Deliver exceptional service and address customer needs
- Convey information effectively in German
- Diagnose and resolve complex software issues
- Prioritize and collaborate on support tickets
- Update documentation and understand product features
Company
Company mission
Panopto empowers businesses and universities by providing secure, searchable video libraries that capture and manage institutional knowledge. With its innovation in video capture, storage, and search technology, Panopto serves a diverse clientele, including Fortune 1000 companies and prestigious academic institutions, by enhancing learning through interactive video solutions.Company benefits
- Remote work eligible
- Opportunities for skill growth
- Collaborative team environment
Company values
- Innovation
- Customer Focus
- Collaboration
- Excellence