Support Engineer I
Skills
Computer ScienceDocumentationFiddlerPerfmonSoftware CodingSupport EngineersTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Ability to work effectively in a team
- Excellent communication skills in German
- Expert troubleshooting and problem-solving skills
- Experience with Windows Mac OS networking and web applications
- Associate’s Degree in Computer Science or related experience
- Fluency in German language
Nice to have
- Bachelor's Degree
- Software coding/testing
- Video production/editing
- MS SQL
- IIS
- Diagnostic tools like Fiddler Wireshark
Day to day
- Act as a liaison between customers and Panopto
- Deliver exceptional service and address customer needs
- Convey information effectively in German
- Diagnose and resolve complex software issues
- Prioritize and collaborate on support tickets
- Update documentation and understand product features