RRemoteville

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Remote Support Engineer II

Skills
Airline TicketingBackup & Recovery SystemsBusinessContinuous ImprovementCustomer ExperienceDomain Name SystemIdentity And Access Management
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • 3+ years supporting end users systems and infrastructure in IT support service desk or MSP environments
  • Strong troubleshooting across Microsoft technologies networking endpoint support and enterprise applications
  • Experience with Microsoft 365 Teams Exchange Online and Microsoft Entra ID
  • Knowledge of firewalls VPNs DNS DHCP wireless networking and connectivity troubleshooting
  • Ability to manage multiple priorities in a fast-paced environment
  • Strong written and verbal communication skills
  • Demonstrated ownership accountability and customer advocacy
  • Experience documenting troubleshooting steps and creating knowledge articles
  • Ability to follow established processes while using sound judgment
  • MSP experience strongly preferred
  • Commitment to delivering a white-glove client experience

Nice to have

  • White-glove support
  • Client-focused
  • Collaborative
  • Accountable
  • Continuous improvement

Day to day

  • Provide advanced technical support to clients and internal teams across varied environments
  • Troubleshoot and resolve escalated issues involving Microsoft 365 Teams Exchange Online Entra ID networking and endpoint systems
  • Maintain clear ticket notes client updates and documentation while coordinating vendor escalations and mentoring junior engineers

Hiring process

  • Submit application
  • Interview with hiring team
  • Accommodate interview preferences if requested
  • Final hiring decision