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Support Engineer II
Skills
SQLAnalytical SkillsProgramming ConceptsSupport EngineersTroubleshootingWorkload Prioritization
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Minimum three years of data manipulation experience with SQL
- Proficient in Excel and LDAP
- Strong analytical and problem-solving skills
- Experience with XML data and custom VB-Based Reports
- Ability to manage multiple projects with minimal supervision
- Strong communication skills and ability to present to groups
Nice to have
- Six Sigma
- Project Management
Day to day
- Consult with clients on data integration needs
- Analyze system capabilities and design customized solutions
- Handle Tier 3 technical escalations and complex support issues
- Create and modify custom reports and scripts
- Evaluate and verify system integrations and resolutions