Remote Support Engineer II Job in United States GitHub

Who you are

• 3+ years experience in technical customer support, technical writing, system administration or related roles OR Bachelor's Degree in Computer Science or related field AND 1+ years experience in technical customer support, technical writing, system administration or related roles OR equivalent experience
• Working proficiency in English language, both written and verbal skills

Desirables

• Technical experience (QA, documentation, elaborate board games)
• Experience supporting web apps and/or online payment systems
• Experience identifying workflow inefficiencies
• Comfortable advocating for improvements
• Proficient in various technological tools and applications

What the job involves

• Handle the lowest difficulty tickets without assistance
• Represent customer needs in department-wide discussions
• Learn the product feedback process, internal processes, complete assigned trainings
• Regularly troubleshoot varying complexity tickets
• Provide training and guidance within squad
• Identify and report bugs and feature requests based on customer feedback
• Update team documentation, public documentation, support discussions
• Become a subject matter expert in one or more areas
• Help users quickly and awesomely in a global support team