Support Engineer II
Skills
Computer ScienceInternet Protocol SuiteSupport EngineersTechnical DocumentationTechnical SupportTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in computer science or a related technical field.
- 2-4 years of relevant experience in technical support or a similar role.
- Exceptional problem-solving and interpersonal skills.
- Ability to work independently and take initiative.
- Excellent organizational and communication skills.
Nice to have
- Computer Science
- TCP/IP
- Laserfiche software
Day to day
- Diagnose software issues and provide technical solutions.
- Work directly with customers to gather requirements and deploy solutions.
- Design and implement custom solutions using Laserfiche software.
- Maintain and update technical documentation for projects.
- Support and train customers post-deployment.