RemotevilleRemote Support Engineer II Job in United States Laserfiche
Support Engineer II Laserfiche
$67000 - $100000
Computer ScienceInternet Protocol SuiteSupport EngineersTechnical DocumentationTechnical SupportTroubleshooting
Mid-level (3-4 years)
United States
Accelerating how business gets done with intelligent content management and business process automation solutions.
400+ employees
SaaSB2BBusiness IntelligenceProductivity
Open for applications
Role
Who you are
- Bachelor’s degree in computer science or a related technical field.
- 2-4 years of relevant experience in technical support or a similar role.
- Exceptional problem-solving and interpersonal skills.
- Ability to work independently and take initiative.
- Excellent organizational and communication skills.
Desirables
- Computer Science
- TCP/IP
- Laserfiche software
What the job involves
- Diagnose software issues and provide technical solutions.
- Work directly with customers to gather requirements and deploy solutions.
- Design and implement custom solutions using Laserfiche software.
- Maintain and update technical documentation for projects.
- Support and train customers post-deployment.
Company
Company mission
Laserfiche is the leading SaaS provider of intelligent content management and business process automation, helping organizations transform into digital businesses through innovative solutions involving workflows and analytics.Company benefits
- 15 Days of Vacation
- 3 Floating Holidays
- 2 Paid Volunteer Days
- 9 Paid Holidays
- 4-day Year-end Closure
- Hybrid Work Environment
- Free Parking
- 401(k) Investment Options
- HMO and PPO Medical Options
Company values
- Innovation
- Empowerment
- Collaboration
- Integrity