RemotevilleRemote Support Engineer II Job in United States Laserfiche
Support Engineer II Laserfiche
$67000 - $100000
Computer ScienceInternet Protocol SuiteNetworkingSupport EngineersTechnical DocumentationTechnical SupportTroubleshooting
Mid-level (3-4 years)
United States
Accelerating how business gets done with intelligent content management and business process automation solutions.
400+ employees
SaaSB2BBusiness IntelligenceProductivity
Open for applications
Role
Who you are
- Bachelor’s degree in computer science, math, engineering, technical field or equivalent experience
- Must be able to work from 9:00 AM - 6:00 PM PST
- 2-4 years of relevant work experience
- Experience with TCP/IP-based networking
- Exceptional problem-solving skills
- Excellent attention to detail
- Effective communication skills both in person and on the phone
- Ability to work independently and take initiative
- Exceptional organizational and communication skills
What the job involves
- Diagnose customer software issues and solve problems on the fly.
- Design and build custom solutions for strategic customers.
- Provide updates, support, and training during deployment and post-deployment phases.
- Work with customers across various industries to optimize productivity using Laserfiche workflows, forms, and analytics.
Company
Company mission
Laserfiche is the leading SaaS provider of intelligent content management and business process automation, helping organizations transform into digital businesses through innovative solutions involving workflows and analytics.Company benefits
- 15 Days of Vacation
- 3 Floating Holidays
- 2 Paid Volunteer Days
- 9 Paid Holidays
- 4-day Year-end Closure
- Hybrid Work Environment
- Free Parking covered and EV charging stations
- Various 401(k) Investment Options and Generous Company Match
- HMO and PPO Medical Care Options (Employees fully covered under HMO)
Company values
- Innovation
- Empowerment
- Collaboration
- Integrity