Support Engineer II
Skills
Computer ScienceInternet Protocol SuiteNetworkingSupport EngineersTechnical DocumentationTechnical SupportTroubleshooting
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in computer science, math, engineering, technical field or equivalent experience
- Must be able to work from 9:00 AM - 6:00 PM PST
- 2-4 years of relevant work experience
- Experience with TCP/IP-based networking
- Exceptional problem-solving skills
- Excellent attention to detail
- Effective communication skills both in person and on the phone
- Ability to work independently and take initiative
- Exceptional organizational and communication skills
Day to day
- Diagnose customer software issues and solve problems on the fly.
- Design and build custom solutions for strategic customers.
- Provide updates, support, and training during deployment and post-deployment phases.
- Work with customers across various industries to optimize productivity using Laserfiche workflows, forms, and analytics.