Remote Support Engineer III Job in United States GitHub

Who you are

• 5+ years experience in technical customer support, technical writing, system administration, or related roles OR 3+ years experience in technical customer support, technical writing, system administration, or related roles with Bachelor's Degree in CS OR equivalent experience
• 5+ years experience in performing Linux system administration OR strong experience using and troubleshooting Git and GitHub OR strong experience using and troubleshooting LDAP, SAML SSO and SCIM OR strong experience with DevOps and Security products like GitHub Actions, CodeQL, Dependabot, or similar technologies
• 5+ years of experience in some flavor of production-level virtualization platform and/or cloud provider
• 3+ years of previous experience performing Linux system administration and working with common tools like Docker, systemd, openssl

Desirables

• Proficiency in common applications in the web application stack like HAProxy, Nginx, MySQL, and Unicorn
• Worked closely with large complex customer accounts in a technical capacity
• Proficiency in, and/or the ability to understand and update code and scripts (Shell, Ruby, Go)
• Familiarity with Ruby on Rails

What the job involves

• Regularly troubleshoot tickets of varying complexity with minimal or no assistance.
• Provide training and guidance on an area of expertise within a squad.
• Advocates for the customer and the team as a priority.
• Identifies and reports bugs and feature requests based on customer feedback.
• Updates various repositories such as team documentation, public documentation, and support discussions.
• Takes deliberate steps toward becoming a subject matter expert in one or more areas.