Remote Support Engineer Job in United States CompuGain

Who you are

• Strong knowledge of cybersecurity concepts, use cases, and best practices
• Proficiency in programming languages such as Java, Golang, Python, or similar
• Excellent troubleshooting capabilities, communication and interpersonal skills
• Exceptional customer focus, problem-solving skills, and the ability to convert lessons learned into feature requests
• Familiarity with DevOps practices and tools
• In-depth knowledge of networks, Linux/Unix and Windows administration, and system configuration
• SQL knowledge including PostgreSQL databases
• Experience with cloud computing
• Excellent communication skills, including issue tracking, triaging, and crisis management
• Experience in troubleshooting issues in a complex environment

Desirables

• Proficiency in programming languages
• Security domain experience
• Experience in a helpdesk environment
• Experience writing technical documentations

What the job involves

• The Support Engineer will work with clients, services team, and client delivery managers supporting NetSPI products
• Responsible for supporting customer onboarding for all NetSPI security products by diving deep into every issue to identify root cause and drive remediation
• Must excel in maintaining the reliability, availability, scalability of our systems while striving for optimization of infrastructure resources
• Will collaborate with cross-functional teams to troubleshoot client issues and come up with innovative solutions