Remote Support Engineer Job in United States Cotiviti

Who you are

• Bachelor's degree in computer science, information technology, or related technical field or equivalent training, certification.
• 3 - 5+ years of experience developing/supporting enterprise-level applications in Windows or Linux Server environments.
• Knowledge of application architectures, workflows, and monitoring tools.
• Experience with SQL, Oracle, PL/SQL, MS Access, DB Management tools, PowerShell, Bash or VB scripting, plus Java EE and/or.NET frameworks.
• Ability to work in a cross-functional global team environment, utilizing online collaboration tools.
• Ability to troubleshoot application issues and escalate to supporting engineering teams.
• Knowledge of information technology concepts, practices, and procedures.
• Written and verbal communication skills.
• Help Desk experience a plus.
• Familiarity with medical claims processing and practices a plus.

Desirables

• Help Desk experience a plus.
• Familiarity with medical claims processing and practices a plus.

What the job involves

• Assist in managing recovery efforts for events impacting production processes, SLA’s, and client satisfaction. Communicate with clients and management for any production events, escalate issues as needed, and produce after-outage documentation. Act as a liaison between technical and operational teams, serve as a subject matter expert in troubleshooting application and file processing issues, client activation or expansion requests, and non-standard monitoring.
• Monitor support ticket queue, troubleshoot issues of various technical causes, and escalate and collaborate on tickets with appropriate engineering or support groups. Document and improve Production Support processes and add to knowledge base of system problems and resolutions, including peer knowledge sharing and training. Support disaster recovery and business continuity planning and testing, including live failover and fallback exercises.
• Interface with Implementations, Development, QA, and Configuration Management teams for releases and deployments of all applications and services into Production. Develop advanced scripts and tools to automate tasks, diagnose and troubleshoot application functionality, and resolve data accuracy and access issues. Provide direction to junior team members, including feedback, training, and mentoring. Participate in on-call or shift rotations supporting 24x7 enterprise-level systems. Complete responsibilities as outlined on annual Performance Plan and special projects as assigned. Must perform duties with or without reasonable accommodation.

Application process

• Applications are assessed on a rolling basis. Interviews will be conducted virtually.