RemotevilleRemote Support Engineer Job in UK Grafana Labs
Support Engineer Grafana Labs
£66000 - £70000
CRM SoftwareHelp Desk SupportRemote User SupportResearch SkillsRoot CauseSecurity Assertion Markup LanguageTriageTroubleshootingObservabilityCloud Systems AdministrationContainerizationDevopsLogsMetricsTracingKubernetesEnterprise Open Source TechnologyTroubleshooting ProcessResearching SkillsHelp Desk SoftwareRemote Support Tools
Mid-level (3-4 years) - Senior (5-8 years)
UK
1335+ employees
Enterprise
Role
Who you are
- Background knowledge in observability, cloud systems administration, devops, and enterprise open source technology
- Strong troubleshooting and researching skills
- Experience with CRM and help desk software, remote support tools
- Ability to deliver client-focused solutions
- Excellent communication and problem-solving skills
- Fluency in English, additional European language desirable
Desirables
- Equity
- Bonus
- European language knowledge
What the job involves
- Provide specialized support for Grafana Labs customers
- Debug customer issues and determine root cause
- Troubleshoot and resolve connectivity to data sources and plugins
- Collaborate with software developers to address issues and vulnerabilities
- Manage customer cases and provide timely information
- Contribute to internal knowledge base and share technical information
- Inform customers about new features and functions
- Provide training to team members and assist in onboarding for new customers
Company
Company mission
Grafana Labs helps users get the most out of Grafana, enabling them to take control of their unified monitoring and avoid vendor lock-in and the spiraling costs of closed solutions.Company benefits
- Equity
- Bonus
- Scalable metrics
- Logs
- Traces
- Diverse work environment
Company values
- Innovation
- Customer Success
- Diversity
- Quality
Company HQ
New YorkFounders
Torkel Ödegaard (Creator and Developer)