RemotevilleRemote Support Engineer Job in United States Grafana Labs
Support Engineer Grafana Labs
$105639 - $126766
CRM SoftwareFocussedHelp Desk SupportRemote User SupportResearch SkillsRoot CauseSecurity Assertion Markup LanguageTechnical SupportTicketing SystemsTroubleshooting Help Desk Support Remote User Support Research Skills Root Cause Security Assertion Markup Language Technical Support Ticketing Systems Troubleshooting
Junior (1-2 years) - Mid-level (3-4 years)
United States
1335+ employees
Enterprise
Open for applications
Role
Who you are
- 3+ Years of experience in a Support Engineer role
- Located in an EST timezone in the USA
- Proficient in troubleshooting and root-cause analysis
- Strong background in observability, cloud systems, containerization, devops, logs, metrics, tracing, and kubernetes
- Solid experience with CRM and help desk software
- Able to deliver client-focused solutions
What the job involves
- Provide specialized support for Grafana Labs customers
- Support the entire observability stack
- Troubleshoot issues including replicating errors in lab environments
- Assess performance issues with queries, visualizations, and alerting
- Manage customer cases and provide training to team members
- Contribute to internal knowledge base and gather customer feedback
Company
Company mission
Grafana Labs helps users get the most out of Grafana, enabling them to take control of their unified monitoring and avoid vendor lock-in and the spiraling costs of closed solutions.Company benefits
- Equity
- Bonus
- Other benefits from careers page
Company values
- Innovation
- Customer Success
- Diversity
- Quality
Company HQ
New YorkFounders
Torkel Ödegaard (Creator and Developer)