Remote Support Engineer Job in United States Grafana Labs

Who you are

• 3+ Years of experience in a Support Engineer role
• Background in observability cloud systems administration containerization devops logs metrics tracing kubernetes and enterprise open source technology
• Located in a EST Timezone in USA
• Proficient in the troubleshooting process and strong researching skills
• Ability to perform root-cause analysis
• Solid experience with CRM software help desk software and remote support tools
• Experience delivering client-focussed solutions to customer needs

Desirables

• AWS
• Azure
• GCP
• Docker
• Kubernetes
• JSON
• YAML
• PromQL
• LogQL

What the job involves

• Provide specialized support for Grafana Labs customers
• Support the entire observability stack from front-end Grafana panels to metrics logs and traces
• Gain hands-on experience with multiple unique open source projects across Cloud Enterprise and Open Source offerings