Support Engineer
Skills
Software As A ServiceAirline TicketingApache SparkData WarehousingHypertext Transfer ProtocolMicrosoft SurfacePayments
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years in a technical execution-heavy role
- Strong debugging instincts in production environments
- Comfort with REST API calls webhooks and JSON payloads
- SQL proficiency with Snowflake and dbt
- Ability to reason from first principles
- Clear direct written communication
- Strong ownership and independent working style
- Experience with ticketing systems like Zendesk or Jira
- Comfortable using AI tools in daily workflow
Nice to have
- High autonomy
- Customer trust mindset
- Bias toward ownership
- Remote collaboration
Day to day
- Own support tickets from first response through confirmed resolution and investigate issues end-to-end.
- Debug production behavior across card issuance authorization decisioning webhooks KYC disputes and transaction flows using internal tools and data systems.
- Partner with Engineering Product Solutions and Product Delivery to resolve customer problems quickly and improve the platform and support process.
Hiring process
- Crack the code