RRemoteville

How Remoteville checks and expires listings

Northbeam logoNorthbeam

Support Engineer

Skills
JavascriptSoftware DevelopmentAnalytical SkillsAnalyticsAttention To DetailCustomer SatisfactionEngineering
Role

What the job involves

The main requirements, responsibilities and hiring steps.

Requirements

  • Bachelor's Degree or similar experience preferred but not required
  • 2+ years of software engineering or support engineering experience
  • Proficiency writing and editing SQL queries
  • Basic JavaScript and HTML knowledge
  • Working knowledge of web based APIs
  • 2+ years working directly with customers in a technical or support capacity
  • Strong ability to translate technical concepts into clear documentation emails and instructions
  • Excellent written and verbal communication skills
  • Working knowledge of APIs Datadog Airflow Postgres and BigQuery

Nice to have

  • Analytical thinking
  • Attention to detail
  • Comfort with ambiguity
  • Creative problem solving
  • Customer focused

Day to day

  • Serve as the first line of support for technical issues through tickets Slack and Customer Success channels while communicating clearly with technical and non-technical stakeholders
  • Work directly with customers to integrate Northbeam into ecommerce and analytics systems and troubleshoot setup issues bugs and data export challenges
  • Diagnose and resolve backend-focused data quality and pipeline issues by analyzing implementations scripts logs and APIs and escalate complex product issues with clear reproduction details
  • Improve external documentation to support smoother onboarding and more self-serve customer workflows

Hiring process

  • 30-minute recruiter interview
  • Video interview with the hiring manager
  • Role-specific video interview
  • Video or onsite interviews with several team members
  • Final video interview with the CEO/Co-founder