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Remote Support Engineer Job in Bristol, UK Ping Identity

Support Engineer Ping Identity
Analytical SkillsHypertext Transfer ProtocolIpv4Java PerformanceOperating SystemsTechnical SupportTransport Layer SecurityTroubleshootingWorkload PrioritizationAnalytical
Senior (5-8 years) - Expert (9+ years)
BristolUK


Identity Security for the Global Enterprise
1790+ employees
Security

Open for applications

Role


Who you are

  • Requires 5 years of related experience with a Bachelor’s degree or equivalent work experience
  • Excellent communication skills - verbal and written
  • Strong troubleshooting skills and technical knowledge of Linux, Unix, Windows Enterprise Server OS, and Internet protocols
  • Experience with Java, web servers, virtualization, cloud platforms, DevOps, networking infrastructure, and programming languages
  • Demonstrable collaboration and teamwork skills

Desirables

  • Analytical
  • Workload Prioritization
  • Java Performance
  • Troubleshooting


What the job involves

  • Working in a customer-facing capacity to help customers resolve technical issues and ensure a seamless experience using products
  • Taking end-to-end ownership of customer issues, including troubleshooting and root cause identification
  • Collaborating with internal teams such as Support, Engineering, and Customer Success for issue resolution

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Company


Company mission

Ping Identity delivers unforgettable user experiences and uncompromising security. We are a single company that makes crafting digital experiences simple for any type of user—partners, customers, employees, and beyond. We are anti-lock-in. That means integrations with existing ecosystems, clouds, and on-prem technologies is simple. Out-of-the-box templates let businesses leverage our identity expertise to give their users frictionless experiences.



Company benefits

  • Generous Paid Time Off
  • Parental Leave
  • Healthcare Options
  • Retirement Programs
  • Education Reimbursement
  • Commuter Offset


Company values

  • Unforgettable Experiences
  • Security
  • Digital Freedom
  • Respect Diversity


Company HQ

Denver
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