Support Engineer
Skills
APISoftware As A ServiceAmdocs CRMAnalytical SkillsCross-Functional CollaborationsCustomer SuccessProfessional Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 4+ years of experience in technical support or implementation engineering
- 2+ years of experience with telephony systems SIP or IVR configurations
- Proven ability to troubleshoot SaaS platforms and API integrations
- Strong ability to translate complex technical concepts for non-technical stakeholders
Nice to have
- Conversational AI background
- NLP knowledge
- Banking core experience
- Sim exchange experience
Day to day
- Diagnose and resolve complex technical issues across digital bots telephony integrations and core banking configurations
- Clean up and triage incoming ticket queues with accurate classification and timely resolution
- Partner with Implementation Engineering and Customer Success to define scope and technical feasibility while contributing to internal documentation