Remote Support Engineer Job in United States Precisely

Who you are

• 2+ years experience in Master Data Management or Product Introduction Management.
• Bachelor's or Master's degree in computer science, Systems Engineering, Management Information Systems or similar field, or equivalent work experience.
• Understanding of database management systems, relational database design principles, tuning, SQL execution, and configuration.
• Customer-facing software support and/or consulting experience.
• Technical experience supporting SAP systems, data flows, processes, and best practices.
• Practical experience in Microsoft server-side product stack and development environments (Microsoft Windows Server, Microsoft SQL Server, Microsoft Office)

Desirables

• Read and write basic applications in SQL, Java, HTML, JavaScript, PowerShell, CSS.
• Experience with CRM system (SalesForce.com preferred), ticket tracking system, licensing software, or other business applications.
• SAP experience ECC, CRM, and Retail.
• Familiarity with third-party interfaces in SAP.
• Experience supporting medium to large-scale SAP landscapes.
• Knowledge of EnterWorks products.

What the job involves

• Precisely Support Engineers drive to solve complex issues and develop unique solutions to make customers successful.
• Provide world-class technical support over the phone, email, and remote desktop connections.
• Investigate, analyze, and solve complex problems on a wide range of platforms, software systems, and databases.
• Create Knowledge Base documentation for use by customers and team members.
• Debug and provide recommended solutions and tools to address product issues and enhancements.
• Continuously learn new technology, tools, and systems and share that knowledge within the team.
• Work periodic weekend shifts for on-call support.

Application process

• Application and Interview Impersonation Notice
• Intro and Job Overview