Remote Support Engineer Job in Atlanta, GA Sanity

Who you are

• Exceptional communication and organizational skills.
• 3+ years of technical product support or engineering experience.
• Experience with JavaScript, TypeScript, and front-end frameworks like Next.js.
• Experience debugging technical problems with other developers and end-users.
• Passion for helping others be successful and fulfil their potential.
• Demonstrated capacity to quickly learn new concepts and technologies.
• Self starter who takes initiative and is energized when there is no obvious solution.

What the job involves

• Work closely with our Enterprise customers to resolve technical issues and answer questions.
• Troubleshoot bugs, create reusable code snippets, and produce minimal reproducible examples of issues.
• Develop standard solutions, author self-serve resources, and improve documentation where needed.
• Be the customer’s voice and use people's feedback to help improve our product.
• Support Customer Solutions and Sales teams with customer data and technical guidance in pre-sales activities.
• Build and maintain support infrastructure, tooling, and workflows.
• Take part in Sanity’s developer community rotation and help answer questions.
• Liaise between customers and internal teams during incidents and escalations.
• Continuously research best practices and learn existing and upcoming features of Sanity's content platform.