Remote Support Engineer Job in United States SentinelOne

Who you are

• Must have cloud experience with GCP Azure AWS or K8
• Bachelor's degree in a technical field
• Minimum two years of experience in customer support or a customer-facing technical role
• Strong network and security knowledge
• Excellent customer-oriented individual with strong problem-solving and troubleshooting skills. Creativity is a plus
• Excellent written and verbal communication skills
• Proficient in Windows Mac and Linux platforms (mobile platforms are a plus)
• Training delivery experience is an advantage

Desirables

• Creativity
• Training delivery experience
• Mobile platform proficiency

What the job involves

• Provide phone/email/chat-based customer support to our growing customer base
• Document case activities and interactions with clear and concise information
• Strive to resolve customer issues based on SLAs
• Document case activities and interactions with clear and concise information
• Maintain excellent customer satisfaction through means of professional proactive and personal service
• Work closely with our researches and development teams to determine root cause and possible solutions
• Contribute to our knowledge base by creating solution articles how-to guides and videos