RemotevilleRemote Support Engineer Job in UK Transparity
Support Engineer Transparity
£ -
3Rd Line Support
Mid-level (3-4 years) - Senior (5-8 years)
UK
220+ employees
AzureCyber SecurityData and AIBusiness Applications
Role
Who you are
- Excellent customer-facing and service skills
- Ability to connect with customers and build rapport
- Experience in 2nd or 3rd line IT support/service desk role required
- Experience with Microsoft 365 software required
- Experience using Autotask desirable
- Certified in Microsoft 365 Administrator/Expert advantageous
- Certified in Microsoft Azure Administrator/Expert advantageous
- Certified in other Microsoft Cloud technologies advantageous
Desirables
- Organised
- Self-motivated
- Creative problem-solving
What the job involves
- Responsible for managing escalated and priority tickets through to resolution
- Provide expert technical assistance to clients and mentoring to Service Desk team
- Handle escalations from FFC and 2nd Line teams
Company
Company mission
Transparity helps organizations deliver digital transformation by providing unparalleled knowledge of the Microsoft cloud and comprehensive support services.Company benefits
- 3* World Class Best Company
- Flexibility over where you work
- 25 days holiday
- Home working allowance
- 24/7 GP at hand
- Private health insurance
- Enhanced parental pay
- Access to Perkbox platform
- Cyclescheme
- Electric car scheme
Company values
- Expertise
- Innovation
- Customer-centric
- Team collaboration