RemotevilleRemote Support Engineering Manager Job in Albany, NY Canonical
Support Engineering Manager Canonical
$ -
Software DevelopmentAWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational Control
Mid-level (3-4 years) - Senior (5-8 years)
AlbanyNY
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Role
Who you are
- Extensive CLI experience with Linux.
- Proven leadership and team management skills.
- High customer focus and ability to perform under pressure.
- Fluent in English, with preference for multilingual abilities.
- Strong verbal and written communication skills.
Desirables
- Linux Desktop
- OpenStack
- Public Cloud
- Virtualization
- Open Source contribution
- Software development
- Hands-on with Canonical's products
What the job involves
- Manage a professional support team focused on solving technical problems for customers.
- Lead efforts in operational control and shift scheduling.
- Ensure compliance with customer service level agreements (SLAs).
- Act as a customer escalation contact ensuring issues are resolved efficiently.
- Drive continuous improvement in team processes and support service delivery.
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)