RemotevilleRemote Support Engineering Manager Job in Boston, MA Canonical
Support Engineering Manager Canonical
$ -
Software DevelopmentAWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational Control
Mid-level (3-4 years) - Senior (5-8 years)
BostonMA
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Role
Who you are
- Extensive CLI experience with Linux at a technical level.
- Leadership and team management experience.
- Ability to work under pressure and maintain high customer focus.
- Fluency in English and preferably another language.
Desirables
- Linux Desktop
- OpenStack
- Public Cloud
- Virtualization
- Open Source contributions
- Software development
What the job involves
- Lead a team dedicated to providing exceptional technical support for Canonical's products.
- Ensure all customer issues are addressed within SLAs and to the utmost professional standards.
- Develop and mentor the support team to excel in technical and customer service skills.
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)