RemotevilleRemote Support Engineering Manager Job in Buffalo, NY Canonical
Support Engineering Manager Canonical
$ -
AWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational ControlService-Level Agreements
Mid-level (3-4 years) - Senior (5-8 years)
BuffaloNY
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Open for applications
Role
Who you are
- Extensive CLI experience with Linux at a technical level
- Leadership experience preferably team management experience
- Confidence under pressure with a proven track record of high customer focus
- Fluent in two languages English being primary one
- Excellent communication skills (verbal and written)
Desirables
- Experience with Linux Desktop, OpenStack, Public Cloud or Virtualization
- Contributions to Open Source projects
- Software development
- Experience working in support organizations
- Hands-on experience with Canonical's products
What the job involves
- Managing a professional support team, focusing on skill development and performance
- Ensuring customers' issues are resolved quickly and professionally within SLA
- Handling customer escalations and improving support processes continuously
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)