Remote Support Engineering Manager Job in Honolulu, HI Canonical

Who you are

• Extensive CLI experience with Linux at a technical level Support Development Implementation
• Leadership experience and team management experience
• Confidence under pressure with proven track record of high customer focus
• Fluent in English preferably in two languages
• Excellent communication skills verbal and written

Desirables

• Knowledge of Linux Desktop OpenStack Public Cloud or Virtualization technologies
• Track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands-on experience with Canonical's products

What the job involves

• Run world-class Support teams solving deep technical problems for customers on Ubuntu Server, Ubuntu Desktop, and public cloud
• Ensure customers are always satisfied with their service
• Keep the support team updated with technology and perform sound and quick troubleshooting
• Manage either the Cloud Support Group or Desktop Support Group
• Take responsibility for delivering to customers and enjoy challenges
• Care deeply about the team's skills and career development