RemotevilleRemote Support Engineering Manager Job in Los Angeles, CA Canonical
Support Engineering Manager Canonical
$ -
AWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational ControlService-Level Agreements
Mid-level (3-4 years) - Senior (5-8 years)
Los AngelesCA
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Open for applications
Role
Who you are
- Extensive CLI experience with Linux at a technical level Support Development Implementation
- Leadership experience preferably team management experience
- Confidence under pressure with proven track record of high customer focus
- Preferably fluent in two languages English being primary one
- Excellent communication skills verbal and written
Desirables
- Linux Desktop experience
- Knowledge of OpenStack
- Public Cloud knowledge
- Virtualization technologies knowledge
- Contributing to Open Source projects
- Software development experience
- Experience in working in support organizations
- Canonical's products experience
What the job involves
- Run world-class Support teams solving deep technical problems on Ubuntu Server, Ubuntu Desktop and on the public cloud
- Ensure customers are satisfied with the service they are receiving
- Ensure support team is up to date with our technology and performs sound and quick troubleshooting
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)