RemotevilleRemote Support Engineering Manager Job in New York, NY Canonical
Support Engineering Manager Canonical
$ -
Software DevelopmentAWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational Control
Mid-level (3-4 years) - Senior (5-8 years)
New YorkNY
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Role
Who you are
- Extensive CLI experience with Linux on a technical level.
- Proven leadership and team management skills.
- Ability to maintain high customer focus under pressure.
- Excellent communication skills.
- Fluency in English and preferably one more language.
Desirables
- Linux Desktop
- OpenStack
- Public Cloud
- Virtualization
- Open Source contributions
- Software development
What the job involves
- Manage a professional support team to ensure technical excellence and customer satisfaction.
- Oversee shift scheduling, operational control, and accountability for key performance indicators.
- Act as the primary escalation contact for customer issues.
- Contribute to support knowledge base and continuous improvement of team processes.
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)