Remote Support Engineering Manager Job in Pittsburgh, PA Canonical

Who you are

• Extensive CLI experience with Linux at a technical level (Support, Development, Implementation)
• Leadership experience, and preferably team management experience
• Confidence under pressure, with proven track record of high customer focus
• Preferably fluent in two languages, English being primary one
• Excellent communication skills (verbal and written)

Desirables

• Experience or knowledge of Linux Desktop
• OpenStack
• Public Cloud or Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products

What the job involves

• Run world-class Support teams solving deep technical problems for customers on Ubuntu Server, Ubuntu Desktop, and public cloud
• Ensure customers are satisfied with their service and support team is updated with technology
• Take responsibility for delivering to customers and support team's skills and career development