RemotevilleRemote Support Engineering Manager Job in Portland, ME Canonical
Support Engineering Manager Canonical
$ -
AWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational ControlService-Level Agreements
Mid-level (3-4 years) - Senior (5-8 years)
PortlandME
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Open for applications
Role
Who you are
- Extensive CLI experience with Linux at a technical level
- Leadership and team management experience
- Confidence under pressure with high customer focus
- Fluency in two languages, with English as primary
- Excellent verbal and written communication skills
Desirables
- Experience with Linux Desktop, OpenStack, Public Cloud or Virtualization technologies
- Contributing to Open Source projects
- Software development experience
- Experience in support organizations
- Hands on experience with Canonical's products
What the job involves
- Running regional Support teams to solve technical problems for customers on Ubuntu Server, Ubuntu Desktop, and public cloud
- Ensure customer satisfaction and technical excellence
- Responsible for delivering to customers and supporting career development of the team
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)