RemotevilleRemote Support Engineering Manager Job in Sacramento, CA Canonical
Support Engineering Manager Canonical
$ -
AWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational ControlService-Level Agreements
Senior (5-8 years) -
SacramentoCA
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Open for applications
Role
Who you are
- Extensive CLI experience with Linux
- Leadership and preferably team management experience
- Confidence under pressure with high customer focus
- Preferably fluent in two languages with primary as English
- Excellent verbal and written communication skills
Desirables
- Experience with Linux Desktop
- Knowledge of OpenStack
- Knowledge of Public Cloud
- Knowledge of Virtualization technologies
- Contributing to Open Source projects
- Software development experience
- Experience working in support organizations
- Hands on experience with Canonical's products
What the job involves
- Manage a professional support team for Ubuntu services
- Ensure customers are satisfied and support team is technically proficient
- Handle customer escalations and improve support processes
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)