RemotevilleRemote Support Engineering Manager Job in Sacramento, CA Canonical
Support Engineering Manager Canonical
$ -
Software DevelopmentAWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational Control
Senior (5-8 years)
SacramentoCA
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Role
Who you are
- Extensive CLI experience with Linux at a technical level.
- Leadership experience preferably in team management.
- High customer focus and ability to work under pressure.
- Excellent communication skills both verbal and written.
- Fluency in English and ideally one more language.
Desirables
- OpenStack knowledge
- Public Cloud experience
- Virtualization tech
- Open Source contributions
- Software dev experience
What the job involves
- Manage and lead a professional support team focusing on skill development and performance.
- Ensure all customer cases are resolved within set SLAs maintaining high satisfaction.
- Act as the primary escalation contact handle customer issues efficiently.
- Oversee operational control including shift scheduling and KPI accountability.
- Drive continuous improvements and contribute to the support knowledge base.
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)