RemotevilleRemote Support Engineering Manager Job in San Bernardino, CA Canonical
Support Engineering Manager Canonical
$ -
AWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational ControlService-Level Agreements
Mid-level (3-4 years) -
San BernardinoCA
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Open for applications
Role
Who you are
- Extensive CLI experience with Linux at a technical level
- Leadership experience, preferably in team management
- Confidence under pressure and high customer focus
- Fluency in English, knowledge of a second language preferred
- Excellent verbal and written communication skills
Desirables
- Knowledge of Linux Desktop, OpenStack, Public Cloud or Virtualization
- Contributing to Open Source projects
- Software development experience
- Experience in support organizations
- Hands-on experience with Canonical's products
What the job involves
- Manage a professional support team and oversee their skills development and performance management.
- Ensure operational control, shift scheduling, and accountability for KPIs.
- Resolve customer escalations, maintain customer satisfaction, and continuously improve support services.
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)