RemotevilleRemote Support Engineering Manager Job in San Diego, CA Canonical
Support Engineering Manager Canonical
$ -
AWS Command Line InterfaceBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational ControlQuickness
Entry-level/graduate - Senior (5-8 years)
San DiegoCA
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Role
Who you are
What the job involves
- Management of a professional support team including skills development and performance management
- Operational control shift scheduling accountability for key performance indicators (KPIs)
- Ensures that all customer cases are responded to within the SLA and in a professional manner
- Act as the customer escalation contact and ensure that such escalations are addressed appropriately
- Accountability for customer satisfaction
- Contribution to the support knowledge base
- Continuous improvement to the team's processes and support service delivery
- Hire develop and train support team to match business requirements
- Work with the leadership team to drive growth and transformation initiatives
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)