RemotevilleRemote Support Engineering Manager Job in San Jose, CA Canonical
Support Engineering Manager Canonical
$ -
Software DevelopmentAWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational Control
Mid-level (3-4 years) -
San JoseCA
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Role
Who you are
- Extensive CLI experience with Linux on a technical level.
- Proven leadership and team management skills.
- Ability to work under pressure and maintain a high level of customer focus.
- Excellent communication skills and multilingual abilities are desirable.
- A track record of contributing to open-source projects or similar areas is advantageous.
Desirables
- Linux Desktop
- OpenStack
- Public Cloud
- Virtualization
What the job involves
- Manage a professional support team focusing on technical solutions and customer satisfaction.
- Develop and implement skills enhancement programs within your team.
- Handle operational control, including shift scheduling and performance management.
- Ensure rapid and professional response to all customer issues, adhering to SLAs.
- Spearhead continuous improvement in support service and process optimization.
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development opportunities
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)