RemotevilleRemote Support Engineering Manager Job in Seattle, WA Canonical
Support Engineering Manager Canonical
$ -
Software DevelopmentAWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational Control
Mid-level (3-4 years) - Senior (5-8 years)
SeattleWA
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Role
Who you are
- Possess extensive command line experience with Linux.
- Exhibit strong leadership and team management skills.
- Fluency in English and preferably one other language.
- Display confidence under pressure with a high focus on customer satisfaction.
Desirables
- Linux Desktop expertise
- OpenStack knowledge
- Public Cloud experience
- Virtualization tech skill
What the job involves
- Manage a highly skilled support team.
- Oversee operational control and shift scheduling.
- Ensure rapid response to customer cases within set SLAs.
- Act as the primary contact for customer escalations.
- Drive continuous improvement in the support service delivery.
- Accountability for team's performance and customer satisfaction.
- Coordinate with leadership on growth and strategic initiatives.
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development opportunities
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)