Remote Support Engineering Manager Job in Seattle, WA Canonical

Who you are

• Extensive CLI experience with Linux at a technical level Support Development Implementation
• Leadership experience preferably team management experience
• Confidence under pressure with proven track record of high customer focus
• Preferably fluent in two languages English being primary
• Excellent communication skills verbal and written

Desirables

• Experience or knowledge of Linux Desktop OpenStack Public Cloud Virtualization technologies
• Proven track record of contributing to Open Source projects
• Software development experience
• Experience in working in support organizations
• Hands on experience with Canonical's products

What the job involves

• Our regional Support Managers run world-class Support teams solving deep technical problems for customers around the world on Ubuntu Server Ubuntu Desktop and on the public cloud.
• They demonstrate customer focus by ensuring that customers are always satisfied with the service they are receiving and technical excellence by ensuring that the support team is always up to date with our technology and perform quick troubleshooting.
• The role involves managing a professional support team operational control shift scheduling and accountability for KPIs handling customer escalations and accountability for satisfaction contributing to knowledge base continuous improvement and hiring training and developing the team to match business requirements working with leadership for growth and transformation initiatives.