RemotevilleRemote Support Engineering Manager Job in Syracuse, NY Canonical
Support Engineering Manager Canonical
$ -
AWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational ControlService-Level Agreements Angular CLI Business Requirements CLI Customer Satisfaction Engineering Management Key Performance Indicators Operational Control Service-Level Agreements
Mid-level (3-4 years) - Senior (5-8 years)
SyracuseNY
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Open for applications
Role
Who you are
- Extensive CLI experience with Linux at a technical level
- Leadership experience and preferably team management experience
- Confidence under pressure with high customer focus
- Fluent in English and preferably one other language
- Excellent verbal and written communication skills
Desirables
- Experience or knowledge of Linux Desktop
- Knowledge of OpenStack
- Familiarity with Public Cloud technologies
- Experience with Virtualization technologies
- Contributing to Open Source projects
- Software development experience
- Experience in support organizations
- Hands on experience with Canonical's products
What the job involves
- Manage and develop a professional support team with a focus on skills development and performance management
- Ensure operational control, shift scheduling, and accountability for KPIs
- Respond to escalated customer cases and ensure satisfaction within SLA
- Build and contribute to the support knowledge base and improve processes
- Drive growth and transformation initiatives with leadership teams
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)