RemotevilleRemote Support Engineering Manager Job in Syracuse, NY Canonical
Support Engineering Manager Canonical
$ -
Software DevelopmentAWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational Control
Senior (5-8 years) - Expert (9+ years)
SyracuseNY
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Role
Who you are
- Extensive CLI experience with Linux in support or development roles.
- Proven leadership and team management skills with a focus on performance and skills development.
- Excellent communication skills with proficiency in English; additional language fluency is a bonus.
- Demonstrated ability to work under pressure and maintain a high customer focus.
Desirables
- Linux Desktop expertise
- OpenStack knowledge
- Public Cloud experience
- Virtualization tech familiarity
- Open Source contribution
- Software development experience
What the job involves
- Manage a professional support team to deliver top-notch technical support and ensure customer satisfaction.
- Oversee operational controls including shift scheduling and managing key performance indicators.
- Act as the primary escalation contact for customers and ensure effective resolution of issues.
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development opportunities
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)