RemotevilleRemote Support Engineering Manager Job in Tacoma, WA Canonical
Support Engineering Manager Canonical
$ -
Software DevelopmentAWS Command Line InterfaceAngular CLIBusiness RequirementsCLICustomer SatisfactionEngineering ManagementKey Performance IndicatorsOperational Control
Mid-level (3-4 years) - Senior (5-8 years)
TacomaWA
Enterprise open source, secured and delivered by the publisher of Ubuntu.
1480+ employees
Enterprise
Role
Who you are
- Extensive CLI experience with Linux at a technical level.
- Leadership experience and team management skills.
- Proven track record of high customer focus and ability to handle pressure.
Desirables
- Fluency in multiple languages
- Experience in Open Source projects
- Software development experience
What the job involves
- Manage Support teams solving technical issues on Ubuntu.
- Responsible for operational control and shift scheduling.
- Ensure customer cases response within SLA and address escalations professionally.
Company
Company mission
Canonical delivers open source to the world faster, more securely, and more cost-effectively than any other company. They aim to accelerate the adoption and quality of open source globally, aiming to ship the most software by cores. Canonical values empathy, high intellect, passion for technology, teamwork, and energy.Company benefits
- 100% work-from-home
- Learning and development
- Competitive salary
- Recognition rewards
- Annual leave
- Priority Pass for travel
Company values
- Empathy
- Intellect
- Passion
- Teamwork
- Energy
Company HQ
LondonFounders
Mark Shuttleworth (CEO)