Remote Support Engineering Manager Job in United States GitLab

Who you are

• Proven experience in leading Support Engineering teams.
• Strong focus on team performance and individual employee development.
• Advanced analytical and problem-solving skills required.
• Extensive experience in Linux System Administration and Web application development.
• Effective communicator with experience managing cross-functional projects.
• Experience in creating and scaling high-performance teams.

Desirables

• Remote work experience
• Team leadership
• Process improvement
• MVC frameworks knowledge

What the job involves

• Manage and lead a global team of Support Engineers.
• Drive the development of a world-class support team.
• Oversee the customer support experience and enhance support efficiency.
• Coordinate inter-departmental collaborative projects.
• Utilize technical expertise to train and elevate team skill levels.
• Conduct regular one-on-one meetings to ensure team alignment and progress.