Support, Technical Account Manager
Skills
Customer SatisfactionCustomer SupportEndpoint SecurityIncident ResponseNetworkingNew ConceptsTechnical Support
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 3+ years technical skills in networking, security, operations, scripting, or programming
- Ability to master new concepts and technologies
- Problem-solving skills with ability to convey problem statements and plans
- Comprehension of complex troubleshooting
- Good judgment in decision making
- Independently work on tasks with limited assistance
Nice to have
- Customer support experience
- Hands-on Tanium experience
- Relevant technical certifications
- Experience in endpoint security, support, or incident response
- Utility scripting skills
Day to day
- Serve customers by resolving technical issues and answering technical questions in a timely manner
- Improve overall enterprise customer experience with Tanium
- Apply technical skills, including scripting and debugging