SVP, Client Delivery
Skills
Business IntelligenceBusiness Process ManagementBusiness Relationship ManagementInformation AssuranceNegotiationOperational PlanningSales
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- Bachelor’s degree in business administration sales and marketing or related field
- Experience in sales and solution-based customer engagement with executive-level exposure in hotel airline or technology sectors
- Strong communication and interpersonal skills with proven relationship-building ability across all organizational levels
- Excellent organizational skills with the ability to manage workload in a fast-paced environment
- Strong problem solving negotiation judgment and leadership skills
- Attention to detail with the ability to produce high quality work
- Ability to represent API positively in customer-facing situations
- Loyal trustworthy mission-driven and self-directed approach with collaborative mindset
- Exceptional verbal and written communication skills
- Strong analytical skills work ethic and persuasive presentation skills
Nice to have
- Bi-lingual
Day to day
- Lead client delivery across EMEA with accountability for account management sourcing and operations
- Build trusted relationships with major airline cruise and rail clients to understand needs solve issues and strengthen long-term partnerships
- Oversee onboarding renewals escalations budgets and operational performance while guiding teams to deliver consistent high-quality service
- Drive strategic initiatives negotiate contract outcomes and improve processes to support growth customer satisfaction and service excellence
Hiring process
- Apply through Rippling
- Review by API recruiting team
- Interview process with hiring managers and senior leadership
- Final selection and offer