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Systems Engineer 2 - Service Desk
Skills
Software As A ServiceAirline TicketingProtocolsConnectwiseProfessional ServicesService DeskSupport Services
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- 2-3 years of EMR support experience
- 3-5 years of Systems Engineer experience
- Ability to troubleshoot and configure VMware O365 backups desktops Windows client/server across multiple operating systems
- Proven experience with Microsoft Mac and virtual services
- Experience planning and executing hardware and firmware upgrades including patching
- Working knowledge of network hardware protocols and internet standards
- Strong background with ticketing systems and work tracking
- 2+ years in a customer facing role MSP preferred
- 2+ years working with SaaS products
Nice to have
- Customer focused
- Detail oriented
- Strong communicator
- Team player
- Organized
- Problem solver
Day to day
- Deliver high-quality IT professional services to healthcare clients.
- Consult remotely and troubleshoot technical issues across systems and services.
- Support ticket resolution, project work, and customer communication with strong documentation and professionalism.