iT1 is a global technology solution provider, established in 2003, and headquartered in Tempe, AZ. Our core capabilities include, virtualization, data management, communications, networking, managed services and corporate procurement. iT1 works closely with industry leading manufacturers including Hewlett Packard Enterprise, HP Inc., Cisco, Dell, Lenovo, VMware, and Microsoft, and many others. The company serves over 3,000 active accounts in virtually every industry including healthcare, finance, retail and manufacturing, as well as Federal, state, local and education (SLED) agencies. 

Our mission is to provide value-driven services in the design and implementation of customized technology solutions for our clients, allowing them to achieve their stated business goals. We strive to build long-term client relationships based on expertise, excellence in service and the highest ethical standards.

iT1 has been recognized by the Phoenix Business Journal's "Best Places to Work"​ awards as one of the top 10 places to work in Arizona for the past 14 years. This is a testament to the great team and culture we have here at iT1! 

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iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a skilled and experienced Systems Engineer II to join our team. iT1 has been ranked as one of Arizona's Best Places to Work for over a decade, running in the Small Business category. You will be exposed to many of the top technology offerings in the market and can work with some of the most talented people in the country.The Systems Engineer II (3rd Shift) serves as a primary technical resource during overnight operational hours. The position supports internal and external managed-services environments by monitoring critical infrastructure, responding to alerts and incidents, performing systems and network administration, executing approved after-hours maintenance, and ensuring the stability and availability of customer services. The engineer acts as an overnight escalation point, works independently within established procedures, communicates critical events to on-call resources, and provides complete shift-turnover documentation while ensuring assigned work is completed in adherence to iT1 standards.

Requirements

Serve as a primary overnight escalation point for infrastructure, network, cloud, backup, and platform incidents within the NOC team's scopeMaintain continuous monitoring coverage throughout the assigned shift and respond to critical alerts, service events, and monitoring notifications within established response targetsValidate alerts, assess business impact, correlate related events, complete initial triage, and resolve or escalate incidents according to documented proceduresResearch, resolve, document, and communicate internal and client issues in a timely manner while meeting applicable SLA response, update, escalation, and resolution expectationsPerform proactive overnight health checks of client infrastructure, hosted services, backup jobs, replication processes, scheduled automation, and other critical operational servicesCoordinate overnight incident response for outages and service interruptions; engage on-call engineering, leadership, vendors, or client contacts as required by the escalation matrixProvide intermediate-level network troubleshooting and configuration support, including Meraki, Cisco, switching, routing, wireless, firewall connectivity, and VPN tunnelsProvide intermediate-level troubleshooting of Windows workstations, file servers, Windows Server platforms, Active Directory, Group Policy, DNS, DHCP, and related servicesProvide intermediate-level Azure support, including virtual machines, storage, networking, network security groups, backup, monitoring, and identity integrationsSupport Microsoft 365 services, including Outlook, Exchange Online, Teams, SharePoint Online, and common identity or access-related issuesSupport VMware vSphere and/or Microsoft Hyper-V environments, including virtual machine lifecycle tasks, host or cluster health, and compute, storage, or resource issuesExecute approved overnight maintenance windows, patching activities, infrastructure changes, and validation steps in accordance with change-management proceduresParticipate in major incident response and root cause analysis by capturing timelines, contributing factors, corrective actions, and follow-up itemsCreate comprehensive shift-turnover notes for unresolved incidents, pending maintenance, client communications, and risks requiring day-shift follow-upEnsure all overnight incidents, alerts, maintenance activities, changes, escalations, and client communications are fully documented before shift completionIdentify recurring overnight alerts or operational issues and recommend monitoring, documentation, automation, or process improvementsUse PowerShell or other approved tools to gather diagnostic information, improve repeatability, and automate appropriate routine administrative tasksMaintain and develop required diagrams, documentation, procedures, and IT asset records for internal and client environmentsProvide professional communication to internal teams and external customers during normal operations and service-impacting incidents
JOB QUALIFICATION REQUIREMENTS:3-5 years of progressive infrastructure, systems, networking, cloud, or managed-services support experienceExperience supporting 24x7 operations, an NOC, an MSP, or another alert-driven production environment preferredDemonstrated experience troubleshooting Windows Server, Active Directory, Microsoft 365, networking, Azure, and at least one virtualization platformExperience managing incidents from alert through triage, resolution or escalation, documentation, and operational handoffAbility to work independently with limited immediate supervision and make sound operational decisions within documented authorityAbility to prioritize multiple concurrent incidents and recognize when immediate escalation is requiredAbility to communicate clearly with technical teams, on-call personnel, business users, and external customers during overnight incidentsAbility to accurately follow technical work instructions, maintenance plans, change records, escalation procedures, and validation checklists
PREFERRED SKILLS:Experience with LogicMonitor, NinjaOne, ConnectWise PSA, IT Glue, or similar platformsExperience with Azure Monitor, Log Analytics, Azure Backup, and Azure Site RecoveryExperience supporting VMware vSphere, VMware Cloud Foundation, and/or Microsoft Hyper-VPowerShell scripting and automation experience is beneficialExperience completing production maintenance during approved after-hours change windowsStrong troubleshooting skills during high-impact outages and the ability to maintain accurate communication under time-sensitive conditionsExcellent customer service, interpersonal, documentation, organization, time-management, and prioritization skills
PREFERRED CERTIFICATIONS:Azure Administrator Associate (AZ-104)Azure Solutions Architect Expert (AZ-305) - preferredCisco Certified Network Associate (CCNA)VMware or Microsoft 365 Certifications
Shift:Wednesday-Sunday, 8:00pm-4:30am AZ 


Benefits

Medical, dental, and vision benefits with highly subsidized premiumsTwo weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off401(k) Plan with employer matchOnsite Fitness CenterOnsite Monthly Massages