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Systems Engineer
Skills
Airline TicketingCisco MerakiComptiaConnectwiseOSI ModelSalesService Coordination
What the job involves
The main requirements, responsibilities and hiring steps.
Requirements
- MSP service desk or corporate IT experience
- 5+ years technical support experience with small to mid-size clients
- 5+ years project engineering experience
- Excellent written and verbal communication skills
- Ability to multitask and work after hours or on-call
- Strong adaptability and fast learning ability
- Proficiency with Apple hardware Mac OS Google Workspace Windows Office 365 Intune and JAMF
- Experience supporting Outlook and Office 365 admin portal
- Experience managing Windows workstation and server security sharing patches and group policies in a domain environment
- Experience with cloud storage and remote connectivity solutions
- Experience with advanced networking technologies
- Experience remediating EDR issues
- Experience implementing and remediating backup solutions
- Familiarity with ConnectWise Automate or similar RMM
- Strong interpersonal rapport-building listening and questioning skills
- Bachelor's degree or relevant technical experience
- Technical certifications preferred such as Microsoft Cisco VMware JAMF SonicWALL Fortinet or CompTIA
- Current MCSE MCSA or equivalent Microsoft certification
- Current CCNA certification or strong OSI model knowledge
Nice to have
- Client champion
- Problem solver
- Promise keeper
- Collaborative
- Driven intrapreneur
- Inspiring coach
Day to day
- Implement networking technologies and configure hardware and software to match client needs.
- Provide second-level technical support for Mac OS Windows and network issues while resolving escalations efficiently.
- Document solutions maintain operational procedures and coordinate with service and project teams to improve resolution times.
Hiring process
- Review application
- Submit application
- Talent Acquisition review
- Interview if aligned