RemotevilleRemote Systems Support Engineer Job in Chicago, IL Keeper Security, Inc.
Systems Support Engineer Keeper Security, Inc.
$ -
DocumentationLinux System AdministrationSupport EngineersSystem AdministrationTechnical SupportTroubleshooting
Senior (5-8 years) -
ChicagoIL
Manage, protect and monitor all your organization's passwords, secrets and remote connections with zero-trust security
385+ employees
Cyber Security
Role
Who you are
- Possess a customer service mindset and enthusiasm for providing email phone and live chat support.
- Have extensive experience in IT management and System Administration notably in Mac OSX Windows and Linux environments.
- Skilled in troubleshooting identity access management solutions including PAM setting up and configuring SSO and Active Directory environments.
- Demonstrate proficiency with technical protocols including Firewalls AD DNS Servers Authentication protocols and LDAP with in-advanced command of Linux Shell and PowerShell.
Desirables
- Bachelor's Degree
- Python skills
- Adaptability
- Time management
- Communication skills
What the job involves
- Provide expert technical support for Keeper's business customers.
- Troubleshoot and resolve complex technical issues across various technical environments.
- Work collaboratively with sales engineers to enhance customer experience and ensure smooth post-sale service.
Company
Company mission
Transforming cybersecurity for people and organisations globally with affordable and easy-to-use solutions based on zero-trust and zero-knowledge security principles.Company values
- Innovation
- Security
- Trust
- Excellence