RemotevilleRemote Team Lead Cloud Support Job in Austin, TX DigitalOcean
Team Lead Cloud Support DigitalOcean
$67100 - $83900
Analytical SkillsCoaching & MentoringCustomer SatisfactionCustomer SuccessCustomer SupportDigitaloceanProductivity ImprovementTeam LeadershipTeam Performance
Mid-level (3-4 years) -
AustinTX
The cloud ☁️ of choice for developers, startups, and growing digital businesses around the world.
1690+ employees
SaaSCloud ComputingTechnologyInfrastructure
Role
Who you are
What the job involves
- Manage daily workload ensuring proper distribution and team performance to achieve SLA goals
- Troubleshoot application and product issues
- Serve as a point of escalation for customers and team members
- Respond to technical and product questions from customers via tickets emails or phone calls
- Coach and mentor the team for continuous improvement in achieving team and individual goals
- Provide leadership with visibility regarding daily and monthly team performance products and processes
- Collaborate with other teams and departments to enhance the customer experience as needed
- Review customer feedback such as CSAT and NPS and address it accordingly
- Actively identify and implement opportunities for process improvement and productivity enhancement through the execution of various projects
Company
Company mission
DigitalOcean simplifies cloud computing so businesses can spend more time creating software that changes the world, assisting startups and SMBs with mission-critical infrastructure and managed offerings.Company values
- Simplicity
- Security
- Community
- Customer Support