RemotevilleRemote Team Lead Cloud Support Job in Boston, MA DigitalOcean
Team Lead Cloud Support DigitalOcean
$67100 - $83900
Analytical SkillsCoaching & MentoringCustomer SatisfactionCustomer SuccessCustomer SupportDigitaloceanProductivity ImprovementTeam LeadershipTeam Performance
BostonMA
The cloud ☁️ of choice for developers, startups, and growing digital businesses around the world.
1690+ employees
SaaSCloud ComputingTechnologyInfrastructure
Role
Who you are
- Extensive experience with cloud technology and Linux systems
- Strong desire to maximize team potential while managing multiple demands
- Previous experience in Customer Success or Solutions Architecture roles
- Ability to explain technical concepts clearly and concisely
Desirables
- Passion for technology and customer support
- Excellent analytical skills to recognize patterns
- Strong alignment with our brand and team culture
What the job involves
- Deliver outstanding customer support by managing daily workload and team performance
- Communicate company and departmental goals and handle escalations from customers or team members
- Support the Team Manager in managing the CoreSupport team's operations and troubleshoot issues
Company
Company mission
DigitalOcean simplifies cloud computing so businesses can spend more time creating software that changes the world, assisting startups and SMBs with mission-critical infrastructure and managed offerings.Company benefits
- Career development resources
- Reimbursement for conferences, training, education
- Access to LinkedIn Learning courses
- Competitive array of benefits including wellness allowance
- Flexible time off policy
- Equity compensation and Employee Stock Purchase Program
Company values
- Simplicity
- Security
- Community
- Customer Support