RemotevilleRemote Team Lead Cloud Support Job in San Francisco, CA DigitalOcean
Team Lead Cloud Support DigitalOcean
$80520 - $100680
Analytical SkillsCoaching & MentoringCustomer SatisfactionCustomer SuccessCustomer SupportDigitaloceanProductivity ImprovementTeam LeadershipTeam Performance
San FranciscoCA
The cloud ☁️ of choice for developers, startups, and growing digital businesses around the world.
1690+ employees
SaaSCloud ComputingTechnologyInfrastructure
Role
Who you are
- Extensive experience with cloud technology and Linux systems
- Passion for technology and customer support
- Alignment with our brand and team culture
- Excellent analytical skills
- Previous experience in Customer Success or Solutions Architecture roles
- Exceptional communication skills
- Strong desire to maximize team potential
- Ability to manage multiple demands
Desirables
- Leadership
- Process improvement focus
- Collaborative
- Independent
What the job involves
- Deliver outstanding customer support communicating goals and deadlines
- Support the Team Manager in managing daily operations
- Effectively troubleshoot product and application issues
Company
Company mission
DigitalOcean simplifies cloud computing so businesses can spend more time creating software that changes the world, assisting startups and SMBs with mission-critical infrastructure and managed offerings.Company benefits
- Reimbursement for relevant conferences, training, and education
- Access to LinkedIn Learning's 10,000+ courses
- Competitive array of benefits including wellness allowance and flexible time off
- Equity compensation including grants and Employee Stock Purchase Program
- Career development resources
Company values
- Simplicity
- Security
- Community
- Customer Support