RemotevilleRemote Team Lead Cloud Support Job in Seattle, WA DigitalOcean
Team Lead Cloud Support DigitalOcean
$67100 - $83900
Analytical SkillsCoaching & MentoringCustomer SatisfactionCustomer SuccessCustomer SupportDigitaloceanProductivity ImprovementTeam LeadershipTeam Performance
SeattleWA
The cloud ☁️ of choice for developers, startups, and growing digital businesses around the world.
1690+ employees
SaaSCloud ComputingTechnologyInfrastructure
Role
Who you are
- Extensive experience with cloud technology and Linux systems
- A passion for technology and customer support
- Strong alignment with our brand and team culture
- Excellent analytical skills and ability to recognize patterns
- Previous experience in Customer Success or Solutions Architecture roles
- Exceptional communication skills with the ability to explain technical concepts clearly and concisely
- A strong desire to maximize team potential
- Ability to balance multiple demands, set priorities, and manage expectations effectively
What the job involves
- Work closely with customers and the team while delivering outstanding customer support
- Communicate company and departmental goals and deadlines to the team
- Support the Team Manager in managing day-to-day operations within the CoreSupport team
Company
Company mission
DigitalOcean simplifies cloud computing so businesses can spend more time creating software that changes the world, assisting startups and SMBs with mission-critical infrastructure and managed offerings.Company benefits
- Reimbursement for conferences, training, and education
- Access to LinkedIn Learning's 10,000+ courses
- Competitive array of benefits
- Wellness allowance
- Flexible time off policy
- Equity compensation to eligible employees
- Option to participate in Employee Stock Purchase Program
Company values
- Simplicity
- Security
- Community
- Customer Support